The common language from our customers, regardless of what market or products we remanufacture for them, is “growth”. SRC realizes we grow when our customers grow… so how can we utilize our reman expertise to help? One area is relentless attention to their dealers through our Remanufacturing Technical Call Center (RTC).

 

Benefits of the RTC:

 

Technically Driven Assistance

 

The RTC focuses on the 6 key success factors in a reman program:

 
 
X

Availability

  • Solve the service need immediately
  • Helping locate alternative options
X

Competitive Price

  • Value driven OEM certified products
  • Ensuring value stacks up against the competition
X

Awareness

  • Education on reman
  • Promotion of programs
  • Training on how to sell
X

Product Coverage

  • Data identifying products are missing in the program
  • Technical expertise to help with substitutions
X

Quality

  • Solve problems at the service bay
  • Administer claims seamlessly
X

Core

  • Core credits and returns
  • Core round-ups

EXPLORE REMAN GROWTH BY SELECTING A FACTOR BELOW

Product Availability
Product Quality
Product Coverage
Competitive Price
Product Awareness
Core Management
Reman Growth