Our business management philosophy and quality processes are centered around customer satisfaction and the seven quality management principles on which ISO9000 and IATF 16949 are based:

  • Customer focus

  • Leadership

  • Engagement of people

  • Process approach

  • Improvement

  • Evidence-based decision-making

  • Relationship management

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Customer Satisfaction

Customer satisfaction and business performance are continuously monitored through key process metrics that tie to those points that are important to our customers, and are supported by:

  • Establishment of internal quality metrics

  • Management review process

  • Two complete audits for all systems

  • Two external audits annually

  • Full recertification every 3 years

  • Non-conforming parts process

  • Calibration program

  • Formal corrective action process

  • Formal preventive maintenance process and metrics


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In addition, there are customer specific requirements specified by individual subscribing vehicle manufacturers, which are audited frequently and have allowed SRC to develop a “Best Practice” shared methodology for remanufacturing.