Philosophy

Our business management philosophy and quality processes are centered around customer satisfaction and the seven quality management principles on which ISO9000 and IATF 16949 are based:

 
  • Customer focus
  • Leadership
  • Engagement of people
  • Process approach
  • Improvement
  • Evidence-based decision-making
  • Relationship management
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Customer Satisfaction

Customer satisfaction and business performance are continuously monitored through key process metrics that tie to those points that are important to our customers, and are supported by:

 
  • Establishment of internal quality metrics
  • Management review process
  • Two complete audits for all systems
  • Two external audits annually
  • Full recertification every 3 years
  • Non-conforming parts process
  • Calibration program
  • Formal corrective action process
  • Formal preventive maintenance process and metrics
 
 

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In addition, there are customer specific requirements specified by individual subscribing vehicle manufacturers, which are audited frequently and have allowed SRC to develop a “Best Practice” shared methodology for remanufacturing.